Keeping You Safe on The Road
Your safety is our top priority. That’s why our Trust & Safety team has created driver policies and features that focus on keeping you safe before, during, and after a Gig. This blog will tell you more about the ways we work to keep our drivers safe on the road, including:
- Transparent Pricing
- Open Box Policy
- Pickup & Delivery Confirmation
- Secure Payments
- Two-Way Ratings
An App That’s Got Your Back
Our Customer Support Team is available 24/7 for any questions or concerns you may have while you’re on a delivery. With our team behind you, you can drive with peace of mind, all the time.
Safety Now And Down The Road
Drivers are a huge part of our Roadie community. That’s why we work hard every day to build a trusted platform that puts your safety and security first. From full transparency about Gig details to ensuring our driver payments system is secure, our goal is always to make sure you feel comfortable and confident out there on the road.
More Transparency Means More Control
Delivering using the Roadie platform means knowing where you’re going ahead of time. That’s why you can see the pick-up and drop-off locations on the map before you offer on a Gig. Likewise, Roadie takes the guesswork out of driver earnings. You’ll see upfront pricing on every Gig before you decide if it’s right for you. Most importantly, you always have the right to know what you’re delivering. If a consumer sender gives you a packaged item, our open box policy allows you to inspect an item before leaving the pick-up location.
We’re Here When You Need Us
Got questions? We have answers. Visit our Support Center to learn more about setting up your account, driving a Gig, or confirming a delivery. If you can’t find what you’re looking for there, connect with a human by reaching out to our 24/7 Live Customer Support team for help.